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Journal of Service Research
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The Impact of Flow and Communitas on Enduring Involvement in Extended Service Encounters

Lee Phillip McGinnis

Washburn University

James W. Gentry

University of Nebraska-Lincoln

Tao Gao

Northeastern University

This study explores the comparative effects of two antecedents of enduring involvement in determining whether social versus psychological effects are more important in establishing enduring involvement with an extended service encounter. Specifically, the authors look at the effects of communitas—a social effect—and flow—an individual psychological effect—to determine which has a stronger impact on one's enduring involvement in golf. Self-determination theory argues that flow should be more important than communitas in establishing enduring involvement because of higher levels of volitional control; the findings support this premise. From a practical perspective, these findings should help extended service managers determine which service environments or strategies (e.g., social atmosphere strategies vs. game improvement strategies) to emphasize when trying to establish loyal participants. The moderating effects of gender and participation frequency on the relationships between communitas and enduring involvement and between flow and enduring involvement are also examined.

Key Words: communitas • enduring involvement • flow • intrinsic motivation

This version was published on August 1, 2008

Journal of Service Research, Vol. 11, No. 1, 74-90 (2008)
DOI: 10.1177/1094670508319046
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