Journal of Service Research -- Table of Contents (November 2007, 10 [2])

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Contents: November 2007, Volume 10, No. 2 [Index by Author] Other Issues:

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Leonard L. Berry and Neeli Bendapudi: Health Care: A Fertile Field for Service Research
Journal of Service Research 2007 10: 111-122. [Abstract] [PDF] [References]

Tracey S. Dagger, Jillian C. Sweeney, and Lester W. Johnson: A Hierarchical Model of Health Service Quality: Scale Development and Investigation of an Integrated Model
Journal of Service Research 2007 10: 123-142. [Abstract] [PDF] [References]

Tomas Falk, Jeroen Schepers, Maik Hammerschmidt, and Hans H. Bauer: Identifying Cross-Channel Dissynergies for Multichannel Service Providers
Journal of Service Research 2007 10: 143-160. [Abstract] [PDF] [References]

Alison M. Dean: The Impact of the Customer Orientation of Call Center Employees on Customers' Affective Commitment and Loyalty
Journal of Service Research 2007 10: 161-173. [Abstract] [PDF] [References]

Jaap E. Wieringa and Peter C. Verhoef: Understanding Customer Switching Behavior in a Liberalizing Service Market: An Exploratory Study
Journal of Service Research 2007 10: 174-186. [Abstract] [PDF] [References]

Kiran Karande, Vincent P. Magnini, and Leona Tam: Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors
Journal of Service Research 2007 10: 187-203. [Abstract] [PDF] [References]

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