Machiel J. Reinders, Pratibha A. Dabholkar, and Ruud T. Frambach

Consequences of Forcing Consumers to Use Technology-Based Self-Service
Journal of Service Research 2008 11: 107-123. [Abstract] [PDF] [References] [Request Permission]  

Jenny van Doorn

Is There a Halo Effect in Satisfaction Formation in Business-to-Business Services?
Journal of Service Research 2008 11: 124-141. [Abstract] [PDF] [References] [Request Permission]  

Maria Antonietta Raimondo, Gaetano "Nino" Miceli, and Michele Costabile

How Relationship Age Moderates Loyalty Formation: The Increasing Effect of Relational Equity on Customer Loyalty
Journal of Service Research 2008 11: 142-160. [Abstract] [PDF] [References] [Request Permission]  

Jing Zhang and Josée M. M. Bloemer

The Impact of Value Congruence on Consumer-Service Brand Relationships
Journal of Service Research 2008 11: 161-178. [Abstract] [PDF] [References] [Request Permission]  

Mark S. Rosenbaum

Return on Community for Consumers and Service Establishments
Journal of Service Research 2008 11: 179-196. [Abstract] [PDF] [References] [Request Permission]  

Sabine Moeller

Customer Integration—A Key to an Implementation Perspective of Service Provision
Journal of Service Research 2008 11: 197-210. [Abstract] [PDF] [References] [Request Permission]  

Stephen L. Vargo

Customer Integration and Value Creation: Paradigmatic Traps and Perspectives
Journal of Service Research 2008 11: 211-215. [Abstract] [PDF] [References] [Request Permission]  

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