Nicolas Glady and Christophe Croux

Predicting Customer Wallet Without Survey Data
Journal of Service Research 2009 11: 219-231. [Abstract] [PDF] [References] [Request Permission]  

John Dawes

The Effect of Service Price Increases on Customer Retention: The Moderating Role of Customer Tenure and Relationship Breadth
Journal of Service Research 2009 11: 232-245. [Abstract] [PDF] [References] [Request Permission]  

Steven A. Taylor, Chiharu Ishida, and David W. Wallace

Intention to Engage in Digital Piracy: A Conceptual Model and Empirical Test
Journal of Service Research 2009 11: 246-262. [Abstract] [PDF] [References] [Request Permission]  

Michael Tsiros, William T. Ross Jr, and Vikas Mittal

How Commitment Influences the Termination of B2B Exchange Relationships
Journal of Service Research 2009 11: 263-276. [Abstract] [PDF] [References] [Request Permission]  

Bruce Cooil, Lerzan Aksoy, Timothy L. Keiningham, and Kiersten M. Maryott

The Relationship of Employee Perceptions of Organizational Climate to Business-Unit Outcomes: An MPLS Approach
Journal of Service Research 2009 11: 277-294. [Abstract] [PDF] [References] [Request Permission]  

Jody L. Crosno, Shannon B. Rinaldo, Hulda G. Black, and Scott W. Kelley

Half Full or Half Empty: The Role of Optimism in Boundary-Spanning Positions
Journal of Service Research 2009 11: 295-309. [Abstract] [PDF] [References] [Request Permission]  

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