Journal of Service Research -- Table of Contents (May 2009, 11 [4])

SAGE Website Help Contact Us

Sign In to gain access to subscriptions and/or personal tools.

Receive this page by email each issue: [Sign up for eTOCs]

Contents: May 2009, Volume 11, No. 4 [Index by Author]
Other Issues:

Find articles in this issue containing these words:
[Search ALL Issues]

To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.

A. Parasuraman: JSR's Flagship Status Will Continue Under a New Editor
Journal of Service Research 2009 11: 315-316. [PDF] [References] [Request Permission]

: JSR Best Article Awards
Journal of Service Research 2009 11: 317. [PDF] [Request Permission]

: JSR Best Reviewer Awards
Journal of Service Research 2009 11: 318. [PDF] [Request Permission]

: JSR Ad Hoc Reviewers 2008
Journal of Service Research 2009 11: 319-321. [PDF] [Request Permission]

Jens Hogreve and Dwayne D. Gremler: Twenty Years of Service Guarantee Research: A Synthesis
Journal of Service Research 2009 11: 322-343. [Abstract] [PDF] [References] [Request Permission]

Andreas B. Eisingerich, Gaia Rubera, and Matthias Seifert: Managing Service Innovation and Interorganizational Relationships for Firm Performance: To Commit or Diversify?
Journal of Service Research 2009 11: 344-356. [Abstract] [PDF] [References] [Request Permission]

Katherine N. Lemon and Florian v. Wangenheim: The Reinforcing Effects of Loyalty Program Partnerships and Core Service Usage: A Longitudinal Analysis
Journal of Service Research 2009 11: 357-370. [Abstract] [PDF] [References] [Request Permission]

Tracey S. Dagger, Peter J. Danaher, and Brian J. Gibbs: How Often Versus How Long: The Interplay of Contact Frequency and Relationship Duration in Customer-Reported Service Relationship Strength
Journal of Service Research 2009 11: 371-388. [Abstract] [PDF] [References] [Request Permission]

Robert J. Kwortnik Jr and Gary M. Thompson: Unifying Service Marketing and Operations With Service Experience Management
Journal of Service Research 2009 11: 389-406. [Abstract] [PDF] [References] [Request Permission]

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels, and Sandra Streukens: Customer Self-Efficacy in Technology-Based Self-Service: Assessing Between- and Within-Person Differences
Journal of Service Research 2009 11: 407-428. [Abstract] [PDF] [References] [Request Permission]

Moshe Kim, Nora Lado, and Anna Torres: Evolutionary Changes in Service Attribute Importance in a Crisis Scenario The Uruguayan Financial Crisis
Journal of Service Research 2009 11: 429-440. [Abstract] [PDF] [References] [Request Permission]

Quick Search this Journal

Journal Navigation