Lilach Nachum

The Productivity of Intangible Factors of Production: Some Measurement Issues Applied to Swedish Management Consulting Firms
Journal of Service Research 1999 2: 123-137. [Abstract] [PDF] [References]  

Sheryl E. Kimes

The Relationship between Product Quality and Revenue Per Available Room at Holiday Inn
Journal of Service Research 1999 2: 138-144. [Abstract] [PDF] [References]  

Annouk Lievens, Ko de Ruyter, and Jos Lemmink

Learning during New Banking Service Development: A Communication Network Approach to Marketing Departments
Journal of Service Research 1999 2: 145-163. [Abstract] [PDF] [References]  

Tor Wallin Andreassen and Line Lervik

Perceived Relative Attractiveness Today and Tomorrow As Predictors of Future Repurchase Intention
Journal of Service Research 1999 2: 164-172. [Abstract] [PDF] [References]  

Agnès Durrande-Moreau and Jean-Claude Usunier

Time Styles and the Waiting Experience: An Exploratory Study
Journal of Service Research 1999 2: 173-186. [Abstract] [PDF] [References]  

Patricia A. Knowles, Stephen J. Grove, and Gregory M. Pickett

Mood versus Service Quality Effects on Customers’ Responses to Service Organizations and Service Encounters
Journal of Service Research 1999 2: 187-199. [Abstract] [PDF] [References]  

Harvir S. Bansal and Shirley F. Taylor

The Service Provider Switching Model (SPSM): A Model of Consumer Switching Behavior in the Services Industry
Journal of Service Research 1999 2: 200-218. [Abstract] [PDF] [References]  

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