Journal of Service Research -- Table of Contents (May 1 2000, 2 [4])

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Contents: May 1 2000, Volume 2, No. 4 [Index by Author] Other Issues:

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A. Parasuraman: Technology Readiness Index (Tri): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies
Journal of Service Research 2000 2: 307-320. [Abstract] [PDF] [References]

Jeffrey G. Blodgett and Ronald D. Anderson: A Bayesian Network Model of the Consumer Complaint Process
Journal of Service Research 2000 2: 321-338. [Abstract] [PDF] [References]

James R. Brown and Chekitan S. Dev: Improving Productivity in a Service Business: Evidence from the Hotel Industry
Journal of Service Research 2000 2: 339-354. [Abstract] [PDF] [References]

Olivier Furrer, Ben Shaw-Ching Liu, and D. Sudharshan: The Relationships between Culture and Service Quality Perceptions: Basis for Cross-Cultural Market Segmentation and Resource Allocation
Journal of Service Research 2000 2: 355-371. [Abstract] [PDF] [References]

Marcel van Birgelen, Ko de Ruyter, and Martin Wetzels: The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International Service Settings: An Experimental Study
Journal of Service Research 2000 2: 372-387. [Abstract] [PDF] [References]

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