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Journal of Service Research
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Contents: August 1 2000, Volume 3, No. 1   [Index by Author]       Other Issues: Previous issue Next issue  

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To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.

Craig M. Froehle, Aleda V. Roth, Richard B. Chase, and Christopher A. Voss

Journal of Service Research 2000 3: 3-17. [Abstract] [PDF] [References]  

Andrew Sergeant and Stephen Frenkel

Journal of Service Research 2000 3: 18-34. [Abstract] [PDF] [References]  

Anna S. Mattila

Journal of Service Research 2000 3: 35-45. [Abstract] [PDF] [References]  

Annouk Lievens and Rudy K. Moenaert

Journal of Service Research 2000 3: 46-65. [Abstract] [PDF] [References]  

Jean-Charles Chebat and Paul Kollias

Journal of Service Research 2000 3: 66-81. [Abstract] [PDF] [References]  

Dwayne D. Gremler and Kevin P. Gwinner

Journal of Service Research 2000 3: 82-104. [Abstract] [PDF] [References]  

To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.