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Journal of Service Research
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Contents: May 1 2002, Volume 4, No. 4   [Index by Author]       Other Issues: Previous issue Next issue  

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To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.

Mei Xue and Patrick T. Harker

Journal of Service Research 2002 4: 253-267. [Abstract] [PDF] [References]  

Anna S. Mattila and Cathy A. Enz

Journal of Service Research 2002 4: 268-277. [Abstract] [PDF] [References]  

Ronald Paul Hill

Journal of Service Research 2002 4: 278-289. [Abstract] [PDF] [References]  

Christo Boshoff

Journal of Service Research 2002 4: 290-298. [Abstract] [PDF] [References]  

Jody Hoffer Gittell

Journal of Service Research 2002 4: 299-311. [Abstract] [PDF] [References]  

Graham L. Bradley and Beverley A. Sparks

Journal of Service Research 2002 4: 312-324. [Abstract] [PDF] [References]  

To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.