Dawn Iacobucci, Doug Grisaffe, Adam Duhachek, and Alberto Marcati

FAC-SEM: A Methodology for Modeling Factorial Structural Equations Models, Applied to Cross-Cultural and Cross-Industry Drivers of Customer Evaluations
Journal of Service Research 2003 6: 3-23. [Abstract] [PDF] [References]  

Yong Cao and Thomas S. Gruca

The Effect of Stock Market Dynamics on Internet Price Competition
Journal of Service Research 2003 6: 24-36. [Abstract] [PDF] [References]  

Timothy L. Keiningham, Tiffany Perkins-Munn, and Heather Evans

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment
Journal of Service Research 2003 6: 37-50. [Abstract] [PDF] [References]  

Zafar Iqbal, Rohit Verma, and Roger Baran

Understanding Consumer Choices and Preferences in Transaction-Based e-Services
Journal of Service Research 2003 6: 51-65. [Abstract] [PDF] [References]  

Janet R. McColl-Kennedy, Catherine S. Daus, and Beverley A. Sparks

The Role of Gender in Reactions to Service Failure and Recovery
Journal of Service Research 2003 6: 66-82. [Abstract] [PDF] [References]  

Sajeev Varki and Shirley Wong

Consumer Involvement in Relationship Marketing of Services
Journal of Service Research 2003 6: 83-91. [Abstract] [PDF] [References]  

Betsy B. Holloway and Sharon E. Beatty

Service Failure in Online Retailing: A Recovery Opportunity
Journal of Service Research 2003 6: 92-105. [Abstract] [PDF] [References]  

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