JSR Best Article Awards
Journal of Service Research 2004 6: 307. [PDF]  

JSR Best Reviewer Award
Journal of Service Research 2004 6: 308. [PDF]  

Sanjeev K. Bordoloi

Agent Recruitment Planning in Knowledge-Intensive Call Centers
Journal of Service Research 2004 6: 309-323. [Abstract] [PDF] [References]  

Stephen L. Vargo and Robert F. Lusch

The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model
Journal of Service Research 2004 6: 324-335. [Abstract] [PDF] [References]  

Anna S. Mattila and Paul G. Patterson

Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts
Journal of Service Research 2004 6: 336-346. [Abstract] [PDF] [References]  

Yong Cao and Hao Zhao

Evaluations of E-Tailers’ Delivery Fulfillment: Implications of Firm Characteristics and Buyer Heterogeneity
Journal of Service Research 2004 6: 347-360. [Abstract] [PDF] [References]  

Susan Meyer Goldstein and Peter T. Ward

Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions
Journal of Service Research 2004 6: 361-372. [Abstract] [PDF] [References]  

Michel Laroche, Gordon H. G. McDougall, Jasmin Bergeron, and Zhiyong Yang

Exploring How Intangibility Affects Perceived Risk
Journal of Service Research 2004 6: 373-389. [Abstract] [PDF] [References]  

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