Journal of Service Research -- Table of Contents (May 1 2005, 7 [4])

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Contents: May 1 2005, Volume 7, No. 4 [Index by Author] Other Issues:

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Roland Rust: Editorial: The First Seven Years of JSR
Journal of Service Research 2005 7: 311-312. [PDF]

Elliot Bendoly, James D. Blocher, Kurt M. Bretthauer, Shanker Krishnan, and M. A. Venkataramanan: Online/In-Store Integration and Customer Retention
Journal of Service Research 2005 7: 313-327. [Abstract] [PDF] [References]

Jean-Charles Chebat, Moshe Davidow, and Isabelle Codjovi: Silent Voices: Why Some Dissatisfied Consumers Fail to Complain
Journal of Service Research 2005 7: 328-342. [Abstract] [PDF] [References]

Mirella Kleijnen, Ko de Ruyter, and Tor W. Andreassen: Image Congruence and the Adoption of Service Innovations
Journal of Service Research 2005 7: 343-359. [Abstract] [PDF] [References]

Gregory R. Heim and Kingshuk K. Sinha: Service Product Configurations in Electronic Business-to-Consumer Operations: A Taxonomic Analysis of Electronic Food Retailers
Journal of Service Research 2005 7: 360-376. [Abstract] [PDF] [References]

Charles H. Schwepker Jr. and Michael D. Hartline: Managing the Ethical Climate of Customer-Contact Service Employees
Journal of Service Research 2005 7: 377-397. [Abstract] [PDF] [References]

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