Journal of Service Research -- Journal of Service Research OnlineFirst Articles (date view)

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Journal of Service Research offers OnlineFirst by which forthcoming articles are published online before they are scheduled to appear in print. More details, including how to cite OnlineFirst articles can be found on the OnlineFirst Fact Sheet.

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To see an article, click its [PDF] link. To add articles to your marked citations, check the boxes to the left of the titles you want, and click the 'Add to Marked Citations' button. To see one abstract at a time, click its [Abstract] link.

November 19, 2009

David Xin Ding, Paul Jen-Hwa Hu, Rohit Verma, and Don G. Wardell: The Impact of Service System Design and Flow Experience on Customer Satisfaction in Online Financial Services
Journal of Service Research first published on November 19, 2009 as doi:10.1177/1094670509350674
[Abstract] [OnlineFirst PDF]

Yun Kyung Cho and Larry J. Menor: Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters
Journal of Service Research first published on November 19, 2009 as doi:10.1177/1094670509350490
[Abstract] [OnlineFirst PDF]

Klaus Schoefer: Cultural Moderation in the Formation of Recovery Satisfaction Judgments: A Cognitive-Affective Perspective
Journal of Service Research first published on November 19, 2009 as doi:10.1177/1094670509346728
[Abstract] [OnlineFirst PDF]

September 15, 2009

Elten Briggs and Douglas Grisaffe: Service Performance–Loyalty Intentions Link in a Business-to-Business Context: The Role of Relational Exchange Outcomes and Customer Characteristics
Journal of Service Research first published on September 15, 2009 as doi:10.1177/1094670509345683
[Abstract] [OnlineFirst PDF]

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