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The 50 Most-Frequently Cited Articles
in Journal of Service Research as of November 1, 2009 -- updated monthly
Most-cited rankings are recalculated at the beginning of the month.
Rankings are based on citations to articles on this journal site from articles in HighWire-hosted journals.
| 6. |
A. Parasuraman |
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Technology Readiness Index (Tri): A Multiple-Item Scale to Measure Readiness to Embrace New Technologies |
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May 01, 2000; 2: 307-320.
(In "Article")
[Abstract]
[PDF]
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| 7. |
Stephen L. Vargo, Robert F. Lusch |
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The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model |
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May 01, 2004; 6: 324-335.
(In "Article")
[Abstract]
[PDF]
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| 8. |
Michael A. McCollough, Leonard L. Berry, Manjit S. Yadav |
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An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery |
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Nov 01, 2000; 3: 121-137.
(In "Article")
[Abstract]
[PDF]
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| 9. |
Gary W. Loveman |
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Employee Satisfaction, Customer Loyalty, and Financial Performance: An Empirical Examination of the Service Profit Chain in Retail Banking |
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Aug 01, 1998; 1: 18-31.
(In "Article")
[Abstract]
[PDF]
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| 10. |
L. Jean Harrison-Walker |
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The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents |
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Aug 01, 2001; 4: 60-75.
(In "Article")
[Abstract]
[PDF]
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Last Updated: 11/10/2009 10:53:39
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